Salesforce, Inc.

Salesforce, founded in 1999, pioneered cloud-based CRM software, now used by over 150,000 companies, and builds AI and autonomous agent platforms including Agentforce.

Salesforce, Inc. is an American enterprise software company founded in 1999 that pioneered Software as a Service by moving Customer Relationship Management to the cloud. Its cloud-delivered CRM has since been continuously developed and is used by more than 150,000 companies worldwide, spanning roles and industries across a global customer base.

Artificial intelligence has been a focus for over a decade. The company's technical work spans cloud computing, SaaS, CRM, artificial intelligence and autonomous AI agents. Its Agentforce platform is designed for a form of customer engagement in which autonomous agents work alongside humans, extending the CRM product line into agent-based software.

Salesforce states that trust is its first value and the foundation of its work, alongside customer success, innovation, equality and sustainability. The company describes a community of employees, customers and partners known as "Trailblazers", and operates under a "1-1-1" philanthropy model established by its founders, committing 1% of equity, 1% of technology and 1% of employees' time to education, equality and the environment. It also positions itself as a proponent of stakeholder capitalism, with commitments extending to customers, employees, partners, communities and the environment.