Freshworks develops cloud-based, AI-driven service software for customer service, IT management, HR, and sales teams. The company's principal products - Freshdesk, Freshservice, and Freshsales - are designed for rapid implementation and immediate returns on investment. The software serves over 74,000 businesses worldwide, including American Express, Bridgestone, Databricks, and Sony.
Founded in India in 2010, Freshworks became the first B2B SaaS company from that country to list publicly in the United States. The company's approach emphasises simplicity and speed: delivering enterprise-grade capabilities that generate measurable value quickly, rather than lengthy deployment cycles. This philosophy extends across all technical domains, from customer service and IT service management to sales automation and human resources platforms.
The company operates with a global customer base while maintaining its roots in India, combining what it describes as the art of Indian design with the science of Silicon Valley scaling. Its engineering culture prioritises code that simplifies rather than complicates, reflecting a broader commitment to making powerful software accessible to teams across industries and organisation sizes.