ServiceNow builds a cloud-based platform that automates and orchestrates enterprise workflows across IT, customer service, HR, and other organizational functions. Founded in 2004 in Santa Clara, the company has grown to serve thousands of organizations worldwide through its Now Platform, which unifies workflows by connecting teams, systems, and data across entire enterprises.
The Now Platform powers critical business operations across multiple domains. Its current strategic focus centres on AI-first capabilities, including Now Assist and agentic AI solutions designed to enhance workflow automation and orchestration. These developments position ServiceNow to address the growing demand for intelligent automation in complex organizational environments.
The company operates at significant scale, with its platform handling workflows across diverse functions within thousands of companies. ServiceNow's approach emphasises integrating disparate systems and teams through a unified cloud infrastructure, enabling organizations to streamline processes that traditionally required manual coordination across multiple departments and tools.