Flip develops a Voice AI platform designed to replace traditional interactive voice response (IVR) systems. The platform facilitates natural-language conversations for customer support calls, eliminating the need for menu navigation or hold queues. It is trained on data from over 300 million successful calls and claims to automate up to 90% of incoming phone interactions for its clients.
The company's technology is deployed across several industries, including retail eCommerce, healthcare, and transportation. Specific verticals served include direct-to-consumer clothing brands, urgent care facilities, and medical transport coordinators. Flip processes millions of calls weekly on behalf of hundreds of global brands.
Flip maintains offices in New York City, Marina Del Rey, California, and Sheffield, United Kingdom. The company was founded by Cornell graduates Brian Schiff and Sam Krut. Its core technical domains include Voice AI, Natural Language Processing, and automation.
