Shipt operates an on-demand same-day delivery platform across the United States, connecting customers, retailers, shoppers and drivers. The service is available in more than 5,000 cities and reaches 60 million households nationwide, delivering pantry items, household goods and other products from partner retailers to members within hours.
The platform brings together three key constituencies: customers seeking rapid delivery, retailers and brands seeking distribution channels, and a network of 300,000+ shoppers and drivers who fulfil orders. Shipt's technology infrastructure spans demand-side applications, logistics and delivery optimisation, retail-facing systems, and user experience design for a diverse set of stakeholders.
The company has built its operations around the principle that technology functions best when combined with human judgment and service. This philosophy informs decisions across customer experience, shopper and driver support, and retail partnerships. The platform emphasises reliability and flexibility, offering shoppers and drivers variable earning opportunities whilst prioritising dependable service for members.
