MSX International is a leading technology-enabled business process outsourcing company that has proudly partnered with top automotive OEMs and mobility companies worldwide for over 30 years. Operating in more than 80 countries with over 6,000 team members, MSX delivers state-of-the-art solutions across five core automotive business domains: Consumer Engagement, Warranty & Technical, Parts & Service, Retail Performance Management, and Fleet & Mobility. The company combines deep industry expertise with cutting-edge technologies, data analytics, and AI to help automotive manufacturers and their dealer networks thrive in an evolving industry.
Through its comprehensive approach integrating people, processes, and technology, MSX empowers clients to transform their retail strategies and manage operations more effectively. The company's solutions have driven measurable results, including helping one automaker boost annual parts sales by 70% and expand their service network by 100 workshops. MSX's AI-powered platforms, such as the Intelligent Dealer Assistance program and ClaimsGenie, are revolutionizing automotive service and warranty management, positioning MSX as the partner of choice for leading OEMs seeking to navigate the complexities of the mobility landscape.