Kraken

Kraken provides an AI-powered operating system designed for utilities operating in energy, water, and telecommunications sectors. The platform manages customer accounts, enables product launches, and orchestrates large-scale customer migrations across a cloud-based architecture. The system currently handles over 70 million customer accounts across 30 countries, processing 15 billion data points daily.

Beyond core customer management, Kraken operates a Virtual Power Plant that aggregates and optimizes distributed energy resources - electric vehicles, home batteries, and heat pumps - currently managing over 2 gigawatts of power across 400,000+ connected devices. The company has completed 40+ large-scale customer migrations on time and on budget, including a migration of 1.6 million customers in 51 days. These operational capabilities underpin $500 million in committed annual revenue and 4x revenue growth over three years.

The platform's stated impact includes a 40% reduction in cost to serve for utilities and a 3x increase in product innovation velocity. Kraken was originally built within the Octopus Energy Group and has since become an independent company positioned to extend its reach globally.